Merlin & Associates is a global provider of on-
Merlin & Associates meets the training needs of the business world, from entry-
Trainers and Consultants in Performance Improvement
When a prospective client contacts Merlin & Associates, Inc., we conduct a free, one-
Before any intervention can begin, a needs analysis is conducted to review the operation from a neutral perspective to determine ways in which organizational effectiveness can be maximized. The process may consist of a site visit or phone consultation in which key stakeholders are interviewed. After the information compiled is analyzed, a report is prepared outlining the Strengths, Opportunities and Targeted Solutions (SOTS). Note that not all needs assessments lead to training interventions. Other types of interventions may include individual counseling, coaching or referrals to in-
Coaching can be performed with staff or management personnel in order to improve needed skill sets and results. Sessions can be geared for personal or professional development and may include the use of validated assessment tools. Sessions can vary from one hour to one day in length, depending on the individual.
After a training program has been delivered, the transfer of learning process continues with other stakeholders to capture the essential learning points for the participants. Management and others are asked to play a key role in validating the learning that began in the classroom by working with the participant to begin incorporating the changes in behavior that translate into performance improvement. Stakeholders are briefed on their role and how to sustain the changes.
"Learning is not a spectator sport -